All of our products are made to order. Because of this, production times can vary depending on the product and current stock levels.

We currently offer UK delivery and collection, where available.

Production & Processing Times

As our products are made to order, please allow time for your order to be prepared before it is dispatched or made available for collection.

Production times can vary depending on the product and stock availability.

The estimated delivery time shown at checkout relates to delivery after dispatch and does not necessarily include the time required to make your order.

UK Delivery

We currently deliver to addresses within the UK using Royal Mail.

Once your order has been completed and dispatched, delivery will generally take approximately 1–7 working days, depending on the product, service used and Royal Mail delivery times.

Delivery charges will be shown at checkout before you complete your purchase.

Where a tracked Royal Mail service is used, tracking information will be provided where available.

Please make sure that your delivery address is correct when placing your order. We cannot be responsible for delays or failed delivery caused by an incorrect or incomplete address provided at checkout.

Collection

If collection is available for your order, you will be able to select the collection option at checkout where applicable.

Your order will first need to be completed and made ready for collection. Collection is not available until you have received confirmation that your order is ready.

Once your order is ready, we will contact you using the details provided with your order to let you know that it is available for collection.

Please do not travel to collect your order until you have received confirmation that it is ready.

When collecting your order, please have your order number or order confirmation available.

If somebody else is collecting the order on your behalf, please contact us in advance and provide their name so that we can confirm the collection.

Uncollected Orders

Once you have been notified that your order is ready for collection, you have 28 days to collect it.

We may send reminders during this period if your order has not been collected.

If your order has not been collected within 28 days from the date we notify you that it is ready, and we have been unable to agree an alternative collection arrangement with you, we reserve the right to dispose of the order.

If you are unable to collect your order within the 28-day period, please contact us as soon as possible so that we can discuss an alternative arrangement.

This provision does not affect any statutory rights you may have in relation to faulty, damaged, incorrect or misdescribed goods, or any other rights that cannot legally be excluded.

Collection Orders

Orders selected for collection will not be posted unless an alternative delivery arrangement has been agreed with us.

If you select collection at checkout but later require delivery, please contact us as soon as possible. Additional delivery charges may apply.

Delays

While we aim to meet the estimated production and delivery times provided, occasional delays can occur due to Royal Mail, stock availability, unusually high order volumes or circumstances outside our reasonable control.

If there is a significant delay with your order, we will do our best to keep you informed.

Your statutory consumer rights relating to delivery and your order are not affected by this policy.

Missing or Delayed Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We will investigate the delivery with Royal Mail where appropriate and help resolve the issue.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible and provide photographs of the product and packaging where possible.

We will assess the issue and provide an appropriate resolution in accordance with your statutory rights.

Incorrect or Missing Items

If you receive an incorrect item or something is missing from your order, please contact us as soon as possible with your order number and details of the issue.

We will investigate and arrange an appropriate resolution.

Contact Us

If you have any questions about delivery, collection or your order, please contact us:

Email: MITCHZPLATEZ@GMAIL.COM

Please include your order number when contacting us about an existing order.

Last updated: 22 September 2026