Terms of Service

Last updated: 22 September 2026

Welcome to MITCHZ PLATEZ. These Terms of Service set out the terms that apply when you use our website and purchase products from us.

By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. About Us

This website is operated by:

MITCHZ PLATEZ
1A SUMMERFIELD ROAD , BURNTWOOD, STAFFORDSHIRE, WS7 4UA

Email: MITCHZPLATEZ@GMAIL.COM

For any questions regarding your order or these Terms of Service, please contact us using the details above.

2. Products

We sell made-to-order products that are produced after an order has been placed.

Because our products are made to order, colours, finishes and other characteristics may vary slightly from images shown on our website. This can occur due to differences in screens, lighting, materials and the manufacturing process.

We make reasonable efforts to ensure that product descriptions, photographs, measurements and other information on our website are accurate.

3. Orders

When you place an order, you are making an offer to purchase the selected product(s).

After placing an order, you will receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

We reserve the right to decline or cancel an order where, for example:

• the product is unavailable;
• there is an obvious pricing or product description error;
• we are unable to fulfil the order; or
• we reasonably suspect fraudulent or unauthorised activity.

If we cancel an order after payment has been taken, we will provide an appropriate refund.

4. Made-to-Order Products

Our products are made specifically following an order.

For products that are personalised or made to the customer's specifications, cancellation or returns due to a change of mind may not be available once production has begun, subject to your statutory rights.

Please carefully check all information provided when placing your order, including:

• size or measurements;
• colour;
• design;
• personalisation;
• spelling;
• quantities; and
• any other specifications.

We cannot be responsible for errors in information supplied by the customer.

Nothing in these Terms affects your statutory rights where a product is faulty, damaged, not as described or otherwise does not conform to the requirements of UK consumer law.

5. Prices and Payment

All prices displayed on our website are shown in [GBP / £] unless otherwise stated.

Prices may change at any time, but changes will not affect orders that have already been accepted.

Payment must be made using one of the payment methods available at checkout.

We use third-party payment providers to process payments. We do not normally have access to your full payment card details.

6. Delivery

We aim to process and dispatch orders within the estimated timeframe stated on the relevant product page or at checkout.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including postal delays, courier delays, severe weather or other unforeseen events.

You are responsible for providing an accurate delivery address when placing your order.

If you believe your order has been lost or has not arrived within the expected timeframe, please contact us at MITCHZPLATEZ@GMAIL.COM.

7. Returns, Cancellations and Refunds

Our products are made to order and may be personalised or produced specifically according to your requirements.

For information about cancellations, returns and refunds, please see our Returns & Refunds Policy.

Where UK consumer law gives you a right to a repair, replacement, price reduction or refund, nothing in these Terms is intended to remove or restrict that right.

8. Faulty or Incorrect Products

We want you to receive your order in the condition you expect.

If your product is faulty, damaged, incorrect or does not match its description, please contact us at MITCHZPLATEZ@GMAIL.COM as soon as reasonably possible.

Please provide your order number and photographs or other information that may help us understand the issue.

We will deal with qualifying issues in accordance with your statutory rights under applicable UK consumer law.

9. Personalised Information

Where you provide personalisation, text, images, designs or other content for an order, you confirm that you have the necessary rights to provide that material to us.

You must not provide content that:

• infringes another person's intellectual property rights;
• is unlawful;
• is threatening, abusive or defamatory; or
• otherwise violates applicable law.

We reserve the right to refuse an order containing inappropriate or unlawful content.

10. Intellectual Property

All content on this website, including photographs, product designs, logos, graphics, text, branding and other materials, belongs to or is licensed to MITCHZ PLATEZ, unless otherwise stated.

You may not copy, reproduce, modify, distribute or commercially exploit our website content without our prior written permission.

11. Website Use

You agree to use our website lawfully and responsibly.

You must not attempt to:

• interfere with the operation or security of the website;
• gain unauthorised access to our systems;
• introduce malicious software;
• use the website for fraudulent purposes; or
• use our content for unlawful purposes.

We reserve the right to restrict or suspend access where necessary to protect our website, business or customers.

12. Product Availability

We cannot guarantee that every product will always be available.

We may modify, discontinue or update products at any time. Where an order has already been accepted and we cannot fulfil it, we will contact you and provide an appropriate remedy.

13. Our Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to the above, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory rights as a consumer.

14. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These may include natural disasters, extreme weather, fire, interruption to transport services, strikes, power failures, internet or telecommunications failures, government action or other circumstances beyond our reasonable control.

Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

15. Privacy

We process personal information in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use and protect your personal information.

16. Changes to These Terms

We may update these Terms of Service from time to time.

The version applicable to your order will be the version in effect when your order is placed, unless a change is required by law or applies to an ongoing relationship.

The latest version will always be available on our website.

17. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the UK, you will retain any mandatory consumer protections provided to you by the law applicable to your circumstances.

18. Contact Us

If you have any questions about these Terms, your order or our products, please contact us:

MITCHZ PLATEZ
1A SUMMERFIELD ROAD , BURNTWOOD, STAFFORDSHIRE, WS7 4UA

Email: MITCHZPLATEZ@GMAIL.COM