Refund policy

Returns & Refunds Policy

Made-to-Order Products

All of our products are made to order specifically for you. Because each order is made following your individual requirements, we do not accept returns or offer refunds for change of mind, incorrect choice, or simply no longer wanting the item, where the product is made to your specifications or is clearly personalised.

Please make sure you carefully check your order details, including any measurements, colours, sizes, personalisation and other specifications, before placing your order.

Faulty, Damaged or Incorrect Items

Your statutory rights are not affected by this policy.

If your order arrives faulty, damaged, incorrect, or not as described, please contact us as soon as possible at mitchzplatez@gmail.com with your order number and, where applicable, photographs showing the issue.

We will assess the issue and, where appropriate, offer a repair, replacement or refund in accordance with your rights under UK consumer law.

If an item is damaged during delivery, please contact us promptly and provide photographs of the packaging and product where possible.

Changes or Cancellations Before Production

As our products are made to order, we may begin preparing your order shortly after it is placed. If you need to make a change or request a cancellation, please contact us as soon as possible at mitchzplatez@gmail.com.

Once production has started, we may not be able to make changes or cancel the order.

Important

Nothing in this policy affects or limits your statutory rights under UK consumer law. We will always comply with applicable consumer protection legislation.

If you have any questions about your order, please contact us at mitchzplatez@gmail.com and we'll be happy to help.