Shipping Policy

Last updated: 22 September 2026

Thank you for shopping with MITCHZ PLATEZ . All of our products are shipped from the UK using Royal Mail.

As our products are made to order, the time required to prepare an order can vary depending on the product and current stock levels.

1. Order Processing

Our products are made to order, and processing times vary depending on the product and stock availability.

The estimated production time will depend on the specific product ordered. Where possible, we will provide an estimated timeframe on the relevant product page.

Please remember that production time is separate from delivery time.

2. Delivery

We currently ship within the United Kingdom only.

Orders are sent using Royal Mail.

Once your order has been dispatched, delivery is generally expected to take approximately 1–7 working days, depending on the product, service used and current circumstances.

Delivery times are estimates and are not guaranteed. Occasionally, deliveries may take longer due to circumstances outside our control, including Royal Mail delays, postal disruptions, adverse weather or other unforeseen circumstances.

3. Shipping Costs

Any applicable shipping costs will be displayed at checkout before you complete your purchase.

From time to time, we may offer free delivery promotions or other shipping offers. Any applicable offer will be clearly stated on our website or at checkout.

4. Tracking

Where a tracked Royal Mail service is used, tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after your parcel has been handed to Royal Mail.

5. Delivery Address

Please ensure that your delivery address is correct and complete when placing your order.

If you realise that you have entered an incorrect address, please contact us as soon as possible at MITCHZPLATEZ@GMAIL.COM.

We will do our best to assist, but we cannot guarantee that an address can be changed once your order has entered production or been dispatched.

6. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at MITCHZPLATEZ@GMAIL.COM with your order number.

We will do our best to assist you and, where appropriate, investigate the delivery with Royal Mail.

7. Damaged Parcels

If your order arrives damaged, please contact us as soon as possible.

Where appropriate, please provide photographs of the packaging and the product so that we can investigate the issue and arrange an appropriate solution.

8. Lost Parcels

If you believe your parcel has been lost during delivery, please contact us at MITCHZPLATEZ@GMAIL.COM.

We will investigate the matter with Royal Mail and, where appropriate, provide a replacement or other remedy in accordance with your statutory rights.

9. Delivery Delays

We are not responsible for delays caused by circumstances outside our reasonable control, including Royal Mail delays, postal disruptions, severe weather, strikes or other unforeseen circumstances.

We will, however, make reasonable efforts to assist you and keep you informed where appropriate.

10. UK Delivery Only

At this time, we only deliver orders to addresses within the United Kingdom.

We do not currently offer international shipping.

11. Contact Us

If you have any questions about shipping or your order, please contact us:

MITCHZ PLATEZ
MITCHZPLATEZ@GMAIL.COM